Terms & Conditions
Last updated: May 2026
Welcome to Kratom Bros. By accessing or using our website, you agree to the terms outlined below. Please read them carefully before placing an order.
General Information
Kratom Bros is an online botanical wellness store based in The Netherlands.
Kratom Bros
Hamburgerstraat 1
3512 NN Utrecht
The Netherlands
Website: https://kratombros.nl
Email: kratombrosnl@gmail.com
We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
Products & Availability
We strive to provide accurate product descriptions, pricing, and availability at all times. However, occasional errors may occur.
Kratom Bros reserves the right to:
- Change pricing without notice
- Limit product quantities
- Refuse or cancel orders
- Discontinue products at any time
All products are subject to availability.
Age Requirement
By using this website, you confirm that you are at least 18 years old and legally permitted to purchase products offered by Kratom Bros in your country or region.
Orders
Once an order is placed, you will receive an email confirmation.
Kratom Bros reserves the right to refuse or cancel any order if:
- Fraud or suspicious activity is suspected
- Incorrect pricing or technical errors occur
- Shipping restrictions apply
- Required information is incomplete
If payment has already been processed for a cancelled order, a refund will be issued to the original payment method.
Shipping
We aim to process and ship orders as quickly as possible.
Delivery times are estimates and may vary depending on:
- Postal services
- Customs processing
- Weather conditions
- Public holidays
- High order volume
Kratom Bros is not responsible for delays caused by third-party shipping carriers.
Customers are responsible for providing the correct shipping information during checkout.
Returns & Refunds
Due to the nature of our products, all sales are considered final unless an item arrives damaged or incorrect.
We do not offer refunds or returns for:
- Opened products
- Used products
- Incorrect orders placed by customers
- Delays caused by shipping carriers
- Personal taste or preference
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and your order number.
Product Information
The information provided on this website is intended for informational and educational purposes only.
Nothing on this website should be interpreted as medical advice, diagnosis, treatment, or prevention of any disease.
Always consult a qualified healthcare professional before using botanical or herbal products.
Intellectual Property
All website content including:
- logos
- branding
- text
- product images
- graphics
- designs
are the property of Kratom Bros and may not be copied, reproduced, or used without written permission.
Limitation of Liability
By using this website, you agree that Kratom Bros shall not be held liable for:
- indirect damages
- incidental damages
- misuse of products
- delays in shipping
- website interruptions
- third-party service failures
Use of this website and products is at your own responsibility.
Privacy
Your privacy is important to us. Please review our Privacy Policy for information about how we collect and use customer data.
Contact
If you have questions regarding these Terms & Conditions, please contact us:
Kratom Bros
Hamburgerstraat 1
3512 NN Utrecht
The Netherlands
Email: kratombrosnl@gmail.com
Website: https://kratombros.nl