Return & Refund Policy
Last updated: May 2026
Thank you for shopping with Kratom Bros.
Due to the nature of our products, we do not offer refunds or returns on opened or used items.
Please read the information below carefully before placing your order.
Returns & Refunds
For hygiene, safety, and product integrity reasons, all kratom products are considered final sale once shipped.
We do not accept returns or offer refunds for:
- Opened products
- Used products
- Products damaged through misuse
- Orders placed incorrectly by the customer
- Taste or personal preference
- Delayed deliveries caused by postal carriers
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Email: kratombrosnl@gmail.com
Please include:
- Your order number
- Clear photos of the issue
- A brief explanation
We will review the situation and work with you to find an appropriate solution.
Order Cancellations
Orders may only be cancelled before they have been processed or shipped.
Once an order has been shipped, it can no longer be cancelled.
Shipping Responsibility
Customers are responsible for providing the correct shipping address during checkout.
Kratom Bros is not responsible for:
- Incorrect addresses entered by customers
- Lost packages marked as delivered
- Customs delays or seizures outside supported shipping regions
Contact Us
If you have questions about your order, please contact us:
Kratom Bros
Hamburgerstraat 1
3512 NN Utrecht
The Netherlands
Email: kratombrosnl@gmail.com
Phone: +31 06 41348960